Your reputation for dependability is built on several basic business principles.
§ Organize your priorities by determining which tasks are most important and most urgent.
§ Don’t make promises you cannot keep.
§ Don’t make inconvenient promises.
§ Take ownership of your actions by creating an I-you relationship with others.
§ Remember what you said you were going to do, then DO it!
** Adopted from Office Politics for the Utterly Confused, William A. Salmon & Rosemary T. Salmon, 1999.